Terms & Conditions

1. Acceptance of Terms

By accessing and using the services provided by Innolens Media & Broadcasting ("Innolens," "we," "our," or "us"), you accept and agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services.

2. Service Description

Innolens provides media and broadcasting services including Cable TV, IPTV, Internet connectivity, and OTT (Over-The-Top) content delivery services. We hold MSO + ISP "A" License certification and operate in compliance with all applicable regulations.

3. Subscription and Payment

3.1. Subscription Plans: We offer various subscription plans for our services. Details of available plans, pricing, and features are available on our website and through our customer service.

3.2. Payment Terms: Payments are due in advance according to your chosen billing cycle (monthly, quarterly, or annually). All fees are non-refundable except as required by law.

3.3. Price Changes: We reserve the right to change our pricing with 30 days' notice to existing subscribers.

4. Service Availability and Quality

4.1. We strive to provide uninterrupted service with 99.9% uptime. However, service may be temporarily unavailable due to maintenance, upgrades, or circumstances beyond our control.

4.2. Service quality may vary based on factors including equipment, location, network conditions, and usage patterns.

5. Equipment and Installation

5.1. Equipment provided by Innolens remains our property and must be returned upon service termination.

5.2. You are responsible for maintaining equipment in good condition and reporting any issues promptly.

6. Acceptable Use Policy

You agree not to use our services for:

• Illegal activities or violation of any laws
• Transmitting harmful, offensive, or inappropriate content
• Unauthorized access to systems or networks
• Interfering with other users' service
• Reselling or redistributing our services without authorization
• Excessive bandwidth usage that impacts network performance

7. Content and Copyright

7.1. All content provided through our services is protected by copyright and other intellectual property rights.

7.2. You may not copy, distribute, modify, or create derivative works from our content without authorization.

8. Privacy and Data Protection

Your use of our services is also governed by our Privacy Policy. We collect and process your personal information in accordance with applicable data protection laws.

9. Service Termination

9.1. You may terminate your subscription at any time by providing written notice. Termination will be effective at the end of your current billing period.

9.2. We reserve the right to suspend or terminate your service for violation of these terms, non-payment, or fraudulent activity.

10. Limitation of Liability

To the maximum extent permitted by law, Innolens shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services. Our total liability shall not exceed the amount paid by you for services in the three months preceding the claim.

11. Warranty Disclaimer

Our services are provided "as is" and "as available" without warranties of any kind, either express or implied. We do not guarantee that our services will be uninterrupted, error-free, or secure.

12. Dispute Resolution

Any disputes arising from these terms shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, except where prohibited by law.

13. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. We will notify you of material changes via email or through our website. Continued use of our services after changes constitutes acceptance of the modified terms.

14. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the jurisdiction in which Innolens operates, without regard to conflict of law principles.

15. Contact Information

For questions about these Terms and Conditions, please contact us at: